Privacy Policy

Last updated: January 2026

10bet operates this website at 10bet-casino.co.za. We take your privacy seriously. This policy explains what personal information we collect, why we collect it, and how we use it. Please read it carefully before using our site.

Who We Are

10bet-casino.co.za is operated in accordance with South African law, including the National Gambling Act 7 of 2004 and applicable regulations set by the National Gambling Board (NGB). By using this site, you agree to the terms set out in this Privacy Policy.

What Information We Collect

We collect information you give us directly when you register an account, make a deposit, or contact our support team. This includes:

• Full name and date of birth
• South African ID number or passport number
• Physical address and contact details
• Banking details and payment information (including details related to rand deposits and withdrawals)
• Device information and IP address

We also collect information automatically when you browse our site, such as pages visited, time spent, and how you found us. This helps us improve your experience and meet our regulatory obligations.

Why We Collect Your Information

There are a few key reasons we need your personal data. First, we're legally required to verify your identity before you can place bets or withdraw funds. This is a firm requirement under the Financial Intelligence Centre Act (FICA) and NGB licensing conditions. Second, we use your information to process deposits and withdrawals in rand, manage your account, and send you relevant communications. We won't spam you.

We may also use your data to detect fraud, prevent money laundering, and meet our responsible gambling obligations. If we notice patterns that suggest problem gambling behaviour, we may reach out to you or restrict your account activity.

Sharing Your Information

We don't sell your personal information to third parties. Full stop. We may share your data with:

• Payment processors and banking partners to handle your rand transactions
• Regulatory bodies including the NGB if required by law
• Third-party service providers who help us run the platform, under strict confidentiality agreements
• Law enforcement agencies where we are legally compelled to do so

How We Protect Your Data

We use industry-standard SSL encryption across the site. Your payment details are never stored on our servers in plain text. Access to personal data within our organisation is restricted to staff who genuinely need it to do their jobs.

That said, no system is completely foolproof. We encourage you to use a strong, unique password for your 10bet account and to never share your login details with anyone.

Your Rights

Under the Protection of Personal Information Act (POPIA), you have the right to access the personal information we hold about you, request corrections if anything is wrong, and in certain circumstances, ask us to delete your data. To exercise any of these rights, contact us at [email protected].

Retention of Data

We keep your personal information for as long as your account is active and for a period of at least five years after account closure, as required by South African gambling regulations and FICA.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we'll update the date at the top of this page. Continued use of the site after any changes means you accept the updated policy.

10bet-casino.co.za is committed to responsible gambling. If you need help, contact the National Responsible Gambling Programme (NRGP) on 0800 006 008. 18+ only.